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City Year Orlando Board

Local community and business leaders work together to advance our mission to ensure public schools are places all students can thrive.

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Craig Schneider, Board Chair
Regional Director of Operations, Starbucks Coffee Company

Craig Schneider is the regional director of operations and is responsible for Starbucks retail operations in more than 100 company-operated stores in Central Florida. It's his mission to provide leadership and help more than 1,800 U.S. store partners (employees) grow and develop in their careers. He is leading the next phase of growth for Starbucks in the Southeast region with a focus on operational excellence and the customer and partner experience.

Craig has extensive experience in business development, store operations and new market planning. He is known for driving business results through the development of his people with a strong emphasis on aligning with Starbucks' mission and values. Before assuming his current role in 2008, Craig spent more than seven years in multiple leadership positions within the licensed stores business unit. He is best known for the early development of stores on military bases around the country.

Craig joined Starbucks in 1998 as a district manager in New Jersey. From 2000-2004, he served as regional manager of training and operations for the Northeast licensed stores division. From 2004-2008, he was national account executive managing the corporate relationship with Aramark, Compass, Sodexho, AAFES and MCCS and then moved over to director of operations NJ/FL.

Prior to joining Starbucks, Craig was a regional manager for a startup company and held various multi-unit positions with restaurant and retail sporting goods companies. Craig was raised in Sheboygan, Wisconsin and attended Carthage College. He is married and has an adult daughter.

John Pisan, Vice Chair
Senior Vice President, Regional Managing Director Wealth Management, Wells Fargo

John Pisan is the regional managing director for the North/Central Florida region of Wells Fargo’s wealth management group. He is responsible for the strategic oversight for The Private Bank, Wells Brokerage Services, Trust and Fiduciary Services, Insurance and Financial Planning groups. Since joining Wells Fargo in 2000, John has served as the regional brokerage manager for the mid-Atlantic region and most recently the regional brokerage manager for central Florida.

Prior to joining Wells Fargo, John spent 13 years at Citigroup, where he held a number of leadership positions in the investment services group throughout the U.S. John has been in the financial services industry for nearly 25 years. He earned a degree in business management from State University of New York at Old Westbury and also obtained his certified financial planner designation through the Denver College of Financial Planning.

John sits on the board of the Heart of Florida’s United Way and served on the 2012 campaign cabinet. John lives in Windermere with his wife and two children. In the last four years John has earned his first degree black belt in Tai-Kwon-Do and has completed both the Disney Marathon and Disney Half Marathon.

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Kate Byrne
Business Innovations Catalyst, Early Learning Coalition of Orange County

Before selling in 2017, Kate Byrne was the executive vice president of finance and administration of Power Pro-Tech Services, Inc. (PPT) which she co-founded in 2002 with her husband. PPT was the leading provider of emergency power services in the Southeast, serving customers like Publix, AT&T, Sprint, Lowe’s Home Stores, CenturyLink, FedEx, Wal-Mart, Universal Studios, and many others.

In 2007, the company won the Association for Corporate Growth Orlando Chapter’s SMART award for successful management of assets, revenue and teams, and was featured as one of INC Magazine’s 500 fastest-growing companies.

Kate managed the finance, accounting and administrative functions as the company grew from a pure startup to a company that employed approximately 125 people. A graduate of Harvard College and the Harvard Graduate School of Business, Kate began her career working in investment banking with Lazard Frères in New York. After business school, Kate spent 11 years as a management consultant with Monitor Group in Cambridge, Massachusetts advising companies on marketing and pricing strategy, cost competitiveness and organizational management.

From 2003 to 2005, Kate served as director of marketing for Deltak Edu, Inc., a for-profit post-secondary education company. In this capacity, Kate managed an over $4 million marketing budget and oversaw all aspects of student marketing for nine college campuses and for online degree programs at six partner schools, including Johns Hopkins University, Gonzaga University and Valencia Community College.

Kate and Bob have two children and make their home in Orlando, Florida.

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Sissi Carroll
Dean, College of Community Innovation and Education, University of Central Florida

Sissi Carroll began a lifetime career as an educator with teaching middle and high school students in English language arts classes in Tallahassee, Florida after earning a Bachelor of Arts in english and one in education at Auburn, a family tradition.
As a classroom teacher, Sissi loved working with colleagues, students and their parents. After several years, she wanted to help other teachers become energized about the profession, so she returned to school at Auburn University to study and engage in research in English education. After completing her doctorate and a year of work at Georgetown College, Kentucky, Sissi served as a member of the faculty of the College of Education at Florida State University for 20 years. Some of her happiest experiences involved taking university students into area middle and high schools to work directly with adolescents who needed extra time, attention and academic coaching. The author of six books and over 75 academic journal articles and book chapters, focused primarily on adolescent literature and literacy, Sissi eventually moved into administrative roles in the College of Education, including those of department chair and associate dean. With wonderful mentoring and support, Sissi was able to extend her reach into the role of dean of the College of Education at Oklahoma State University in Stillwater, Oklahoma. There, she was fortunate to work with individuals who helped her commit to projects that were intrinsically meaningful and that also contributed to the people with whom she was working. Most notable was an educational, intergenerational project with the Choctaw nation in southwest Oklahoma, for which she and her colleagues were awarded the President’s Multidisciplinary Award.

In 2015, Sissi was delighted to have the opportunity to return to Florida with her husband, Dr. Joe Donoghue, where they accepted positions at the University of Central Florida. She has the honor of serving as dean, College of Community Innovation and Education, and Joe, a coastal geologist, is a member of the faculty in the physics department. She is also happy to serve on the board of A Gift for Teaching and as an active member of the Orlando First United Methodist Church. When not working, Sissi loves to be outside running or cycling with Joe, swimming or gardening, or playing with their dog Sunny and cats, Carl Sandburg and MO.

Joel Glass
Chief Communications Officer, Orlando Magic

Joel Glass, who joined the Orlando Magic in October 1995, was promoted to chief communications officer in June 2015.

Joel is responsible for directing communication and media and public relations efforts related to the Magic. He is responsible for media operations, strategic communications, media releases, publications and statistical material, while also coordinating media interviews with players, coaching staff members and front office personnel. Joel also oversees the team’s digital news content team and the team’s television and radio broadcasting department.

Joel joined the Magic as the assistant director of basketball publicity and media relations in October 1995. He was promoted to director of team media relations in 1998, then promoted to vice president of communications in July 2006. Joel was later promoted to senior vice president of public relations in July 2012.

Joel arrived in Orlando from the University of Florida sports information department, where he worked for more than nine years. While at UF, Joel spearheaded media and public relations for basketball, while also assisting with football and the men’s spring sports program. While with the Gators, Joel was the winner of 23 national publication and writing honors, as awarded by the College Sports Information Directors of America.

A 1986 graduate of the University of Iowa and a native of Wilmette, Illinois (north of Chicago), Joel spent three summers working in the Chicago White Sox public and media relations department while in college. At Iowa, he served as a writer for The Daily Iowan, covering football, basketball, baseball, golf and wrestling.

In the community, Joel has been involved with Teach-In, a community-based program where professionals share their experiences at area schools and has served as a youth basketball and baseball coach. He is also a certified high school, Little League and Babe Ruth baseball umpire and has worked games in the Florida Collegiate Summer League, as well as three Atlanta Braves minor league extended spring training games. Glass formerly served as a Heart of Florida United Way board member and is currently on the advisory committee for the Orlando Magic Youth Foundation.

Joel resides in Orlando, Florida and has two adult children, Max and Madeline.

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Marcia Goodwin
Chief Service Officer, Community Affairs, Office of the Mayor, City of Orlando

Marcia Goodwin is the City of Orlando's first chief service officer, appointed by Mayor Buddy Dyer to lead Orlando’s Cities of Service effort by developing and implementing a citywide plan, Orlando Cares, to increase volunteerism and target volunteerism to address Orlando’s greatest challenges. As chief service officer, Marcia serves as Orlando’s director of the Office of Community Affairs and Human Relations. In this role, she is a member of Mayor Buddy Dyer’s senior staff and director of the city's human relations efforts.

She assists the mayor, the Orlando City Council and city staff in developing and implementing the city's community mission. Marcia joined the city staff as the city’s first director of neighborhood services in 1992 and in 2003 served as Mayor Buddy Dyer’s interim press secretary. She also served as the city’s director of the Office of Neighborhood and Community Affairs from 2005–2009. Marcia is a wife and proud mother to her two daughters, Nia and Imani, who are alumni of Emory University and the University of Florida. Marcia's passions are her faith, her family and her community.

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Scott Justice
Assistant Chief Counsel, Walt Disney Parks and Resorts U.S.

Scott Justice is in-house counsel at the Walt Disney World Resort. After graduating magna cum laude from Stetson University College of Law, Scott began his legal career as a law clerk to the Hon. Elizabeth A. Kovachevich, chief judge of the U.S. District Court for the Middle District of Florida. Following his tenure with the court, he worked at the law firm of Maguire Voorhis & Wells, PA, a large Orlando-based law firm that merged with the national firm of Holland and Knight LLP in 1998.
Scott joined the Walt Disney World legal department in January 2002. He is responsible for managing a variety of litigation and regulatory matters for the company. Scott served as a founding committee member for City Year Orlando, successfully launching the program with Orange County Public Schools in 2012. Since 2012, Scott has continued his service with City Year Orlando as a founding board member.

Dr. Amy Kleeman
Assistant Vice President, College Transitions, Valencia College

Dr. Amy Kleeman has served as the assistant vice president for College Transitions since 2012. College Transitions is comprised of six departments including bridges to success, dual enrollment, enrollment services, standardized testing, take stock in children and transitions planning. She is responsible for leading and providing strategic direction for the development of programs that support student transitions from high school into college.

Prior to joining Valencia College, Amy served as the director of employer relations at the University of Central Florida. She also previously worked at Valencia in the areas of college and community relations and workforce development and at Nova Southeastern University in recruitment.

She has extensive experience in program and partnership development, assessment, marketing, and building great work teams. Amy holds a Bachelor of Science in hospitality management from Penn State University, an MBA from Nova Southeastern University and an Ed.D. in higher education administration from the University of Central Florida.

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Catherine Losey
Managing Partner, Losey PLLC

Catherine Losey is the managing partner and founder of the law firm Losey PLLC. She represents companies in workplace legal issues. Her experience includes the representation of Fortune 50 companies and individuals at all stages of litigation in state, federal and administrative forums. She represents clients across industry sectors, including health care, hospitality, staffing, technology, retail, banking and financial services. She frequently represents management in national class and collective actions and investigations brought by government agencies, such as the Equal Employment Opportunity Commission, the Department of Labor, state attorneys general offices, and the National Labor Relations Board. Catherine partners with clients to develop practical workplace compliance solutions that meet business needs. She regularly advises on strategies to avoid or mitigate litigation risk as well as on employment practices, including handbooks, background checks and contractual relationships. She further assists in addressing day-to-day labor and employment matters, as well as large scale reductions in force and right-sizing efforts.

Catherine has lectured on workplace issues for industry groups, bar associations, and judicial education programs such as the Florida College of Advanced Judicial Studies. She has authored numerous pieces on workplace legal issue compliance and workplace litigation-avoidance techniques. Catherine previously served as counsel at an international labor and employment law firm and a commercial litigator at a national full-service law firm. Catherine is a member of the Florida Bar. She is admitted to practice before the U.S. District Courts for the Northern, Middle and Southern Districts of Florida.

Catherine graduated cum laude from the University of Florida College of Law where she served as executive symposium editor of the Florida Law Review. She was named to the dean’s list and received the book award for earning the highest grade in legal drafting. During law school Catherine served as a law clerk to the Honorable Steven D. Merryday in the Middle District of Florida. She was a teaching assistant for legal research and writing, appellate advocacy and trial practice. Catherine graduated summa cum laude from the University of Florida with a bachelor's degree in English. During her undergraduate studies she studied abroad at Cambridge University and received a certificate in Victorian literature.

Catherine has a special interest in volunteering her time to assist women and children in need. She has served as a guardian ad litem and advocate for children who were suspected victims of parental abuse, neglect, or abandonment.

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Donna Mirus Bates
Senior Vice President, Strategic Partnerships and Communication, Universal Parks & Resorts

Donna Mirus Bates has been with Universal Parks & Resorts for 20 years in a variety of marketing positions. Donna leads marketing partnerships and communications on behalf of Universal Parks & Resorts from the corporate office in Orlando. She is responsible for working with the local site CMOs and marketing leaders in Orlando, Hollywood, Japan and Beijing to ensure global connectivity and consistency across key business areas including corporate communications, licensing partnerships, global promotions, corporate marketing partnership development and management, Comcast/ NBC Universal Symphony and Brand Assurance.

Prior to her current role, Donna was senior vice president, marketing communications and content development for Universal Orlando Resort, where she led integrated marketing campaign and creative development for national brand campaigns, new attraction launches, special events and segment audience campaigns. Donna led a team based in Orlando and New York who were responsible for marketing communications strategy, advertising, brand creative content and production, public relations, social media content, influencer marketing, corporate partnerships and global promotions for Universal Orlando's theme parks, on-site resort hotels and the CityWalk entertainment complex.

Donna and her team work with Universal Parks & Resorts’ brand licensing partners on the marketing and sales campaigns for resort attractions and experiences, including Warner Bros., Universal Pictures, Illumination Entertainment, Fox Licensing, Hasbro and Nintendo. Donna oversaw the marketing and sales launch strategy for the acclaimed Wizarding World of Harry Potter in 2010 and its expansion in Orlando to include Diagon Alley and the Hogwarts Express in 2014. She also oversees “Symphony” initiatives on behalf of Universal Parks to maximize cross-divisional marketing and entertainment opportunities through Comcast NBC Universal. Recent projects include a global release fan event and NBC television special for One Direction’s album “FOUR”, Universal Orlando’s 25th Anniversary celebration featuring Pitbull live on the TODAY show, bringing The Tonight Show with Jimmy Fallon to Universal Orlando Resort twice, most recently to support the launch of Jimmy Fallon’s new ride, three personal appearances on The Celebrity Apprentice, and the development of the Universal Parks “Vacation Quarterback” Super Bowl commercial with Peyton Manning.

Donna has also served as senior vice president and vice president of brand marketing for five years and director of marketing for three years. She began her career at Universal Orlando Resort as the special events and marketing manager for CityWalk. Prior to that, she worked in marketing, public relations and promotions for five years at Church Street Station in downtown Orlando.

Donna holds a Bachelor of Science in advertising and public relations from the University of Central Florida and is also a graduate of the Crummer Management Program from Rollins College and Leadership Orlando. Donna serves on the Board of Visitors advisory board for UCF’s Nicholson School of Communication and on the board of directors for the Orlando Repertory Theatre. Donna was the 2014 inductee into the Nicholson School of Communication Alumni Hall of Fame. Donna lives in Orlando, Florida with her husband Matt and their two daughters.

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Cora Sterling
Founder, Literacy Lab

Cora Sterling has over 20 years of experience teaching. She holds a master's degree in English as a second language from Georgetown University and has taught elementary school Spanish and English for adult learners. She loves languages and has an advanced conversational ability in German, Japanese and Spanish.

In her many years of volunteer experience, she has led Girl Scout and Boy Scout troops, developed Sunday school curriculum, created a workshop on economics for children and tutored and mentored elementary and middle school students. Cora has a passion for creativity in education and incorporates props, costumes, music, acting and games in her work with youth.

In 2011 she was a co-founder of Literacy Laboratory, a nonprofit mobile literacy outreach program and continues as executive director. She became involved with City Year in 2013 and has brought her mobile literacy outreach program to Catalina Elementary School for a variety of events since then. She currently serves on the City Year Orlando Board.

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Ralph Tejada
Vice President, Business Area Manager, Chase for Business

Ralph Tejada is a business area manager with Chase Business Banking, managing a team of relationship managers who support local branches and business clients in Central Florida. Their business focus is on small to midsize businesses with up to $20 million in overall revenue. Originally from New Jersey, Ralph moved to Jacksonville in 2015 to serve as the business area manager for the region.

He later moved to Orlando and serves in the same capacity. Ralph has over 14 years of experience in the financial industry, starting his career in 2003 as a branch manager with WaMu. Outside of work, Ralph serves as a member on the advisory board for ACCION, a nonprofit microlender. He holds a Bachelor of science in international business management from Berkeley College and an MBA in finance from St. Peters University. Ralph is the proud father of two girls, Mia and Camila.

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Cherisse Travis
Senior Project Manager, Barton Malow Company

Before joining Barton Malow, Cherisse Travis spent over two years with Balfour Beatty Construction as a project manager and over 11 years with Hensel Phelps Construction Co. holding many different roles working on command, data and distribution centers, healthcare projects with strong mission critical elements, as well as aviation, hospitality and military projects.

For Cherisse, a career in construction is the culmination of a lifelong passion for building. Even as a child, LEGOs® and tool belts were Cherisse’s toys of choice, and she spent much of her early childhood shadowing her father on home repair projects. Later, when it came time to choose a career, Cherisse initially pursued a degree in electrical computer engineering at the University of Houston based on the advice of a family member but knew quickly something was missing. Fortune met destiny, when Cherisse saw a sign for her school’s construction management program and she put plans in place the very same day to change her major. She has a Bachelor of Science degree in engineering technology and construction management from the University of Houston.

Cherisse has executed work across the country, moving seven times over the past 10 years to pursue her career in the construction industry, which brought her to Orlando in 2014.

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Dr. Maria F. Vazquez
Deputy Superintendent, Orange County Public Schools

Dr. Maria F. Vazquez has experience as a classroom teacher, school principal, area superintendent and chief academic officer, which have helped shape her philosophy and beliefs about public education.

In Dr. Vazquez’s current role she serves the students, teachers, staff and families of Orange County Public Schools, which is the ninth-largest school district in the nation, fourth-largest in Florida and serves 211,000 students in 196 schools.

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Antwan Williams
Administrator, Allied Health & Support Services, Orlando Health, Arnold Palmer Hospital

Originally from St. Petersburg, Florida, Antwan Williams joined Orlando Health from the Geisinger Health System in Danville, Pennsylvania where he completed his administrative fellowship and served as director of operations, emergency medicine, providing leadership to seven emergency departments within a 12-hospital campus. He also served as interim administrator, orthopedics and anesthesia service lines, responsible for strategic, financial and operational leadership.

Antwan earned his Bachelor of Science in business management at Florida State University, and Masters degree in health administration at the University of Central Florida. He is a member of the National Association of Health Services Executives and co-author of "Walking on Air: Success Tips for the Young, Fly and Foolish".

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John Sprouls, chair emeritus
Executive Vice President and Chief Administrative Officer, Universal Parks & Resorts

John Sprouls is executive vice president and chief administrative officer for Universal Parks & Resorts, the division of NBC Universal responsible for all theme park, resort and development activities. He oversees human resources, legal, business affairs, risk management, EHS, corporate communications and external affairs for the group.

He previously served as CEO of Universal Orlando Resort and president/CEO of Universal Holdings I and II, the entities that own and control Universal Orlando, from 2006 to 2011. John joined Universal Orlando in 1996 as vice president of human resources, after having spent 15 years in various senior level roles for The Seagram Company Ltd. He was appointed senior vice president of administration for Universal Orlando in 1997. In 1999, he then served as executive vice president if human resources for the Universal Parks & Resorts Group, and from 2004-2011, served as executive vice president human resources, legal and business affairs for the group. In addition, he spent several years as an attorney in private practice in New York and New Jersey.

John is a member of the U.S. Commerce Department’s Tourism and Travel Advisory Board, U.S. Travel Association’s Board of Directors and the U.S. Travel Association CEO Roundtable. He is president of the Universal Orlando Foundation. He also serves on the board of trustees for the University of Central Florida, is a board member of the University of Central Florida Foundation and serves on the board of City Year Orlando. John holds both a bachelor's degree in history and a J.D. from Seton Hall University. He resides in Windermere, Florida with his wife and three children.

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