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Program Director, Economic Opportunity Corps

Website The Service Collaborative of WNY, Inc.

The Service Collaborative (TSC) has a team of 27 individuals who have been working for over 25 years in Western New York. Along with sharing the national service experience with our community, we believe in a work-life balance. Employees are offered a flexible office/home schedule, generous PTO including ½ day Fridays during the summer, Holidays, Mental Health days, Medical & Dental Insurance, 401K/401K Match, and more. There are also opportunities to participate in agency committees, including DEI, Fund Development, Community Engagement, Professional Development, Marketing/Communications, and Facilities. TSC offers opportunities for staff development and growth. Employees are encouraged to attend Professional Development training outside the agency. To learn more about The Service Collaborative, please visit

Position Summary

The EOC Program Director is responsible for the day-to-day operations and management of the Economic Opportunity Corps (EOC). Economic Opportunity Corps (EOC) is an AmeriCorps National Service Program committed to fighting poverty and helping individuals achieve financial self-sufficiency. EOC members serve in non-profit and educational institutions across the Buffalo-Niagara region. Members enhance an organization’s ability to provide financial literacy services, expands capacity, and supplements existing programming.

The Program Director leads all aspects of EOC strategic planning, including policy formulation, program evaluation & reporting, recruitment, budget management, and grant compliance for the NYS Office of Children and Family Services and the Corporation for National and Community Service. As part of The Service Collaborative (TSC), the EOC Program Director works with the organization’s four AmeriCorps programs on initiatives advancing TSC’s longevity and service footprint throughout the greater Buffalo region.


  • Assist Senior Director with preparing the annual TSC EOC budget.
  • Oversee program-related budget items, including the initial review and approval of expenses.


  • Oversee AmeriCorps Data and Systems Program Manager in preparing bi-weekly EOC member payroll.
  • Oversee AmeriCorps Data and Systems Program Manager in the execution and monitoring of America Learns Timesheet system, including tracking and approving EOC member timesheet submissions.
  • Oversee AmeriCorps Data and Systems Program Manager in creating and maintaining EOC member files in accordance with TSC and CNCS standards.
  • Oversee paperwork related to EOC member enrollment and exit process with the support of the AmeriCorps Data and Systems Program Manager
  • Update invoice and in-kind tracker in accordance with agency and grant specifications

Member Development:

  • Develop an annual member training schedule with the assistance of EOC Program Manager. This includes several On-Site Orientations, in-person monthly member training, and monthly digital member training.
  • Create member management plans with EOC Program Managers.
    Oversee EOC leaders in the coordination of monthly member site EOC to ensure adequate member support for EOC members.

Member Recruitment:

  • Manage host site RFP process, including site outreach, creation of RFP, evaluation and awarding partnerships, Host Site Agreements, in-kind, invoice tracking, and documentation.
    Create, oversee and execute member recruitment plan, including creating a recruitment timeline, managing data entry as well as site and member follow-up.
  • Manage the candidate interview process with the support of EOC Program Managers.
    Ensure successful retention of EOC members through effective recruitment, member training, and support with the EOC team.


  • Creation and development of the annual TSC EOC grant application with assistance from the Senior Director.
  • Monitor monthly member report submissions. Provide assistance with reporting tools and identified AmeriCorps EOC performance measurements.
  • Ensure completion of member activities and attainment/documentation of identified AmeriCorps EOC performance measurements.
  • Oversee EOC program data and complete bi-annual AmeriCorps EOC progress reports.
  • Ensure compliance with all AmeriCorps requirements.

Partner Development:

  • Possess in-depth knowledge of all TSC EOC partner sites and projects, including member position descriptions and identified AmeriCorps EOC performance measurements.
    Manage ongoing site supervisor communication and relationships, including conducting initial site supervisor training and site visits.
  • Respond to all member and site issues with expediency. Report severe problems to the Senior Director

Supervisor Responsibilities:

  • Provide daily supervision, leadership, and support to the Program Managers and EOC members.
  • Provide guidance and direction to the Program Managers and EOC members to assist in their professional development.


Associate degree or Bachelor degree preferred, but not required. Strong administrative background. At least one (1) year of national service with strong understanding of AmeriCorps preferred.At least one (2) years of experience in a position of management preferred


  • Ability to work effectively with persons of all ages and diverse backgrounds, skills, and abilities.
  • Experience with program development, volunteer management/supervision, training, and mentorship.
  • Must possess strong computer literacy skills and be able to use Microsoft Office.
  • Experience using Salesforce preferred.
  • Strong communication and relationship-building skills, including experience working with diverse populations.
  • Ability to work in both a team environment and autonomously on specific projects/tasks.
  • Addresses complex problems with creative, collaborative, and compliant solutions.
    Embodies and role models the values of AmeriCorps and National Service.


EOC will measure candidates based on their experience as well as their potential to excel in this role. AmeriCorps alumni are encouraged to apply.

*This job description is intended to identify and list the responsibilities, duties, and qualifications for the position. It cannot be considered all-inclusive, however, as changing organizational circumstances can result in changes to some of those responsibilities, duties, and qualifications. Further, every task supporting the functioning of the position may not be listed or not listed in detail.

The Service Collaborative is committed to equal opportunity employment by affirming the values of diversity, equity, and inclusion and by promoting an environment free from discrimination.

To apply for this job email your details to

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