Position Overview

The Service Desk Analyst is a critical position that focuses on providing Tier 1 IT support to our user base by responding to the day-to-day needs of our internal customers across the network. This position reports to the Director of Services and Support located at City Year Headquarters in Boston. The successful candidate will have broad support services, as well as technical knowledge of desktop hardware, software, and Tier 1 network troubleshooting on Windows XP, Windows 7, and Windows Server 2003/2008 network infrastructure. This person will also need to have the ability to meet service level agreement commitments and seek out efficiencies and service improvement opportunities. Their primary responsibility will be to assure that the organizational goals are met for responsiveness to users.

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Department

Information Technology Services