Reporting directly to the Program Director, as a member of the Program and Service Team, the Program Manager (PM) plays a critical role in implementing City Year Los Angeles’ school-based service model. The PM will manage up to 20 City Year AmeriCorps members. The PM will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students. The PM will work with school staff and AmeriCorps members to implement after-school programming. The PM is also an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum.
- Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold staff accountable towards their performance goals. Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.
- Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.
- Executes to Results: Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, trouble shoot and show creative problem solving when faced with perceived barriers.
- Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.
Additional Required Experience and Qualities Needed:
- Bachelor’s degree strongly preferred; or equivalent work experience.
- Candidates with a background in education preferred.
- City Year/AmeriCorps experience is a plus.
- Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals.
- Able to develop diverse talent through performance plans, reviews, and leadership opportunities.
- Ability to work in a fast paced and diverse environment.
- AmeriCorps Member Management: Team is well-developed, strong, connected to their work, and the organization; PM is well respected by AmeriCorps members and is an effective leader of the team; PM supports professional development of AmeriCorps members.
- Team Leaders Management: PM effectively manages Team Leaders (TL) to support service, partner relationships, Corps team, and TL professional development and training.
- AmeriCorps Member Service Support: AmeriCorps members are actively supported in service with regular observation and coaching; AmeriCorps members are coached and managed to meet performance standards for service excellence and inspirational standards that are expected of all City Year members.
- Service Excellence: PM ensures that service tools are utilized effectively; school site supports a practitioner culture; Set and monitor clear, measurable weekly, and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events.
- Impact: Use WSWC model with fidelity to enhance service quality and maximize impact; Ensure effective and timely collection of data and implementation of quantitative and qualitative evaluation tools, and that evaluation results are used to make service and program improvements.
- After School Program: City Year team provides a high quality, effective, safe, and well-organized after school program.
- School Partner Management: Build strong and sustainable partnerships with all school-based stakeholders, including parent councils; Support City Year Development Department in securing and engaging team sponsors.
- External Relations and Site Support: Identify leaders and resources in the community to develop partnerships that support the ability of the team to implement its school-based and community-based service objectives; Work with team to manage relationships with local community organizations and neighborhood councils and direct team’s community engagement activities.