Program and Service Director

Job Title:  Program and Service Director

The Program and Service Director (PD/SD) is focused on managing the performance of diverse teams of City Year corps members ages 17- -24, through their year of service, leadership development and civic engagement. The PD/SD is responsible for ensuring corps members’ tracking and development, completion of graduation requirements, compliance with standards, high corps retention and corps members’ commitment to excellent service. Also, the PD/SD is responsible for gathering, analyzing and reporting evaluation data that reveals measurable impact of the corps member service.

The Program and Service Director (PD/SD) leads and manages City Year corps members who support the successful execution of the City Year service strategy throughout the city of San Antonio. The PD/SD develops corps members as young leaders through their experience of project planning, leading physical service projects, successfully implementing in-school tutoring/mentoring, after-school enrichment programs, and out-of-school service-learning activities.

§ Supervise and develop Program Manager, including performance management, performance improvement, weekly/bi-weekly 1-on-1 meetings, weekly staff meetings, mid-year and end-of-year reviews.§ Work with Executive Director and the site team to develop the sites’ overall service strategy and objectives, and the sites civic engagement and leadership training objectives.§ Communicate and implement the site’s service and civic engagement strategy in the field so that desired outcome are attained, set systems for effective evaluation tools and ensure that evaluation results are used to make service and program improvements.§ Develop and manage relationships with school-based and community-based service partners, represent City Year at meetings and events across the city as appropriate.§ Supervise Program Manager and/or Senior Corps Members on one or more of the following corps-wide initiatives or processes: Unity Rally, Young Heroes (Saturday program), Daily Briefing, Team Sponsor Program, major elements of the leadership training program for the corps, and other service and program elements as needed.§ Develop and manage a Program and Service budget.§ Establish and train corps members on standards for service, conduct, and overall performance, and ensure that all performance-related issues are proactively and consistently addressed.§ Partner with all City Year departments to effectively communicate required participation of Staff and Corps Members to meet team assigned quarterly goals.

§ Bachelors degree (minimum)§ “Servant Leader”§ Teaching and/or Professional Development experience preferred § Belief in youth as agents of social change§ Demonstrated success leading front line staff to create and implement multi-faceted and integrated operating plans to achieve organizational objectives; Experience in developing employees to meet the critical capabilities as business initiatives changes and grows§ Experience developing and managing multi-faceted partnerships with community-based partners § Must possess the energy, passion, and commitment to build new capacities in an evolving and maturing organization.§ Strong interpersonal and relationship-building skills.§ Familiarity with the neighborhoods, the leaders, and citywide priorities, combined with the ability to integrate this knowledge into City Year’s program and service agenda.§ Strong commitment to and experience developing a diverse and inclusive workforce, and working effectively with people with different work styles and backgrounds.§ Proficiency with computer skills (PowerPoint, MSWord, MS Excel, and various Social Media)§ Excellent organization skills§ Excellent communication skills (written oral skills)§ Experience with systems management